‘Exceptional’ year reported by Canadian Tire Corp.

Revenue of $14.1 billion up by 5.9% from the previous year

‘Exceptional’ year reported by Canadian Tire Corp.Canadian Tire Corp. announced on Thursday that it had an “exceptional” year in 2018 as it reported its fourth-quarter and full-year financial results. It said fourth-quarter consolidated revenue of $4.1 billion was up 5.5 per cent from a year ago and up 6.5 per cent excluding its petroleum sector; 2018 annual revenue of $14.1 billion…

Christmas overspending drops significantly for Canadian shoppers

Biggest drop was among 18-to-34-year-olds and women, who cut their overspending by almost $200: RBC

Christmas overspending drops significantly for Canadian shoppersOverspending dropped significantly among Canadian shoppers this past holiday season, to an average of $384. That’s down 28 per cent from the $530 average of 2017, the lowest level in eight years, according to the annual RBC Post-Holiday Spending & Saving Insights Poll, which was released on Wednesday. “We're all tempted to toss aside the…

Consumer spending growth lowest in four years

This is a trend we expect to continue throughout 2019: Moneris Solutions Corp.

Consumer spending growth lowest in four yearsConsumer spending in Canada rose by three per cent year over year in the fourth quarter of 2018. That marked the lowest increase for the year and the lowest quarterly growth in four years, according to Moneris Solutions Corp., Canada's largest processor of debit and credit payments. Quebec and British Columbia saw above-average increases of…

Lowe’s Canada on a hiring spree across Canada

Lowe’s Canada on a hiring spree across CanadaLowe’s Canada announced Wednesday it is looking to fill more than 6,350 full-time, part-time, and seasonal positions across the country this spring. These positions are in addition to some 150 positions currently being staffed in connection with the completion of the consolidation of Lowe's Canada's operations at the head office in Boucherville, in the Greater…

Breaking down barriers between retail employers and potential staff

Suzanne Sears of Best Retail Careers International specializes in social media recruitment that’s responsive and effective

Breaking down barriers between retail employers and potential staffSuzanne Sears is president of Best Retail Careers International. What do you do? Sears: I solve staffing problems for retailers. What is the biggest challenge facing retailers in finding staff? Sears: What retail leaders tell me most often is that they cannot find highly skilled staff willing to work at the prices they feel they’re…

Kim Orlesky puts passion at the forefront of sales

KO Advantage Group stresses tenacity, integrity and creativity in its sales training program

Kim Orlesky puts passion at the forefront of salesKim Orlesky is a sales coach, author and speaker. What is KO Advantage Group and how was it started? Orlesky: KO Advantage Group is Canada's fastest-growing sales school. Back in 2014, I made the bold choice to quit my corporate job and travel the world for six months. When I came back, I decided if…

The top 10 e-commerce trends for 2019 are …

The effects will be felt across the entire supply chain, by brands, manufacturers, distributors, retailers and consumers alike

The top 10 e-commerce trends for 2019 are …E-commerce continues to be a growing part of the Canadian retail landscape. On Monday Absolunet, an e-commerce agency, revealed its  top 10 trends in the sector that will impact North American retailers in 2019. The effects will be felt across the entire supply chain, by brands, manufacturers, distributors, retailers and consumers alike, said the company.…

Five reasons why you may be losing sales

We need to care about our customers and why they came to us, train our staff, find strategies that work and then measure it all

Five reasons why you may be losing salesLast week, Natalie walked into a sports store to buy a swim cap. She found the caps in the store and a young man, the ‘salesperson’ on duty, walked over and asked, “Can I help you?” She told me she said, “Yes, I need a swim cap,” as she stood looking at the rack of…

Retail thrives when it embraces its customers

In an age when the transactional has overtaken the transformational, businesses need to get personal

Retail thrives when it embraces its customersNorman was a world-famous choreographer and dancer. Ian, originally from Scotland, played in bands around the world. Inga moved to Canada from Germany when she met a man and stayed to practise law. Rina was originally from Moldova and had to move during an economic crisis, studied nutrition and knows how to make a difference…

Self-checkouts at the grocery store are still a pain

But grocers are compelled to keep introducing technological solutions to improve the shopping experience

Self-checkouts at the grocery store are still a painGrocers have always had a love-hate relationship with technology, which may explain why most of our self-checkout experiences are poor. But change is on the way. Some Canadians detest going to the grocery store. It’s repetitive, tiring and can be quite unpleasant, especially when the store is busy. Picking up groceries and lugging them home…
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