Adding the human element to virtual communication

From email to phone calls to video conferencing, how to manage what you project to make the best leadership impression

Adding the human element to virtual communicationBeing perceived as a leader is the essence of leadership presence. While most of my coaching focuses on helping leaders enhance their presence in face-to-face encounters, I also realize that a different set of skills is required for projecting leadership presence when communicating virtually. Communication mediums run a spectrum from lean to rich. A lean…

Senior citizens become drug mules as the result of a growing scam

Who is a customs agent more likely to search: a 70-year-old granny carrying a bag of sweets or a scruffy 25-year-old guy?

Senior citizens become drug mules as the result of a growing scamThere are three main methods con men use to trick their mark. They try to gain their sympathy, take advantage of greed, or threaten or extort. If you’re in the wrong frame of mind, your critical thinking skills might shut down. You see and hear what the con man wants you to. But if a…

Lack of competition pushes up your cost to use the Internet

Canada is among the world’s leaders when it comes to restrictive foreign ownership rules, and the digital realm is no exception

Lack of competition pushes up your cost to use the InternetMany of the close to 90 per cent of Canadians who subscribe to home Internet plans will begin to see their monthly bills go up next month by, it appears, $2 to $9 a month. It could be more and if you’re on a locked-in plan you might not feel the impact right away. But…

Robots & Pencils uses technology to future-proofs its clients

Michael Sikorsky talks about helping companies realize the economic gains that great technological solutions provide

Robots & Pencils uses technology to future-proofs its clientsMichael Sikorsky is CEO of Robots & Pencils. What's the history of Robots & Pencils and how it was formed? Sikorsky: The story of Robots & Pencils began shortly after I got the first iPhone at the launch in New York. All I could think about was how this could transform how we work, the…

CRTC wants to tax Internet users to subsidize content creators

What does and doesn’t stream over the Internet is none of the CRTC’s business

CRTC wants to tax Internet users to subsidize content creatorsSometime in the not too distant future, everyone who subscribes to the Internet should have to pay more to ensure more secure jobs and incomes for Canadian content creators whose lives have been disrupted by the Internet. That’s the pitch being made by Canada’s telecom and broadcast regulator to the federal government as it looks…

Shaking things up and raising the profile of clients

Diana Ruff, founder of She Devil Productions, talks about how to make an impact in an increasingly visual world

Shaking things up and raising the profile of clientsDiana Ruff is founder of She Devil Productions. What’s She Devil Productions and when did you start the company? Ruff: In 2012, I was heavily involved in broadcast, media production and documentary work. Most of this was for various other production companies and I said to myself it’s my turn. I’ve done well for others,…

Sticking with a successful growth model

Andrew Witkin of StickerYou talks about how and why an e-commerce venture can succeed with a storefront

Sticking with a successful growth modelAndrew Witkin is founder and president of StickerYou. What is StickerYou and can you give me a history of the company? Witkin: StickerYou is an online platform for ordering custom die-cut products – notably stickers, labels, decals, temporary tattoos, etc. We launched in 2010 in Toronto with the first e-commerce technology that empowered people with…

CRTC scales back its Internet ambitions for remote areas

The commission has released the eligibility criteria for accessing $750 million to expand Internet service to remote areas

CRTC scales back its Internet ambitions for remote areasWhen it comes to Internet service, whether its cellular, Wi-Fi, wireless, fixed or both, the one thing that matters most is speed – or so most Kitsilano condo dwellers would tell you. Because if you live in, say, Lunenberg County or Stony Rapids or Cambridge Bay, the thing that matters most about Internet service is…

Millennials face challenges dealing with inheritance

Shawnette Fraser of TD Canada Trust says its important to remember that there are emotions at play

Millennials face challenges dealing with inheritanceShawnette Fraser is district vice-president of Calgary North for TD Canada Trust. How big of a market is the millennial generation these days for Canadian financial institutions? Fraser: Millennials make up a large portion of our population, and as customer service-based business we need to be looking to how we can best support them in their…

The subsidy table is set, and actors and writers will dine

The CRTC has backed away from a 21st-century funding model for the creation of Canadian content. We'll all be poorer as a result

The subsidy table is set, and actors and writers will dineThe leaders of Canada’s creative rebellion have emerged victorious after two years of struggle. That means consumers will almost certainly pay more for years to come for their much-loved Canadian television content. The news came just prior to the Labour Day weekend. The Canadian Radio-television and Telecommunications Commission (CRTC) issued a decision confirming that it…