‘Bah humbug!‘ to business owners who act like Scrooge

We don’t appreciate enough what our business creates in the community through wages, jobs and donations

‘Bah humbug!‘ to business owners who act like ScroogeHave you ever felt like Scrooge? I have. I went to the local production of The Christmas Carol and was thoroughly impressed. Often with great acting, the characters remind me of people who I’ve come into contact with. This was no different. The script is set in the 1800s but could have easily taken place…

Kim Orlesky puts passion at the forefront of sales

KO Advantage Group stresses tenacity, integrity and creativity in its sales training program

Kim Orlesky puts passion at the forefront of salesKim Orlesky is a sales coach, author and speaker. What is KO Advantage Group and how was it started? Orlesky: KO Advantage Group is Canada's fastest-growing sales school. Back in 2014, I made the bold choice to quit my corporate job and travel the world for six months. When I came back, I decided if…

This Christmas, resolve to go device-free one day a week

Starting this Christmas, have the guts to turn off the phone for a few days – okay, start with one day – and contemplate what you have to celebrate

This Christmas, resolve to go device-free one day a weekSomeone once asked me if I missed the mayhem of owning a business at Christmas time. The truth is, I do. While I don’t miss taking inventory, all the extra hours, the squeeze of trying to find enough time for family and customers, figuring out if there should be a Christmas bonus or another program,…

5 successful strategies to doing more with less

Are you feeling pressure from your boss to deliver, deliver, deliver?

5 successful strategies to doing more with lessDo you find yourself suddenly being asked to do more with less?  Did there used to be someone in the office beside you whose job responsibilities have suddenly become your responsibilities?  Are you feeling pressure from your boss to deliver, deliver, deliver? It isn't as if you were slacking off before. Between the meetings, the…

Why you should build your brand from the inside-out

Having a clear purpose helps organizations stand out from the crowd

Why you should build your brand from the inside-outOne time, while presenting a brand strategy to a client, I could feel myself tearing up. After several years of uncertainty about their direction, they finally had clarity about their real value, and their offering to the market. Their excitement – mixed with joy and relief – was palpable. This new strategy, they said, captured…

Can you work less and earn more?

Thinking differently, delegating more, and strategically planning are key to earning more and worrying less

Can you work less and earn more?“You just learned in a year what most MBA students never learn in a lifetime,” I told a client this week. He had just responded to my question: “What did you learn in the past year?” “I learned that I can earn more by working less!” he answered. Not only had my client doubled his…

5 ways to ensure your customers pay on time, every time

It’s important to keep a steady hand on the finances to ensure there is always enough money available to pay your own bills

5 ways to ensure your customers pay on time, every timeWhen you examine common reasons that most businesses fail, issues with cash flow generally come up every time, for both new companies and the most well-established organizations. As a result, no matter the size of a venture, it’s important to keep a steady hand on the finances and ensure that there is always enough money…

Tips for terminating employees with dignity

Most managers, regardless of level, handle the uncomfortable task of terminating employees badly

Tips for terminating employees with dignityMost managers, regardless of level, handle the uncomfortable task of terminating employees badly. The biggest mistake managers make is terminating them in a harsh, unkind and insensitive way. The manner in which employees are fired often fuels lawsuits. Right or wrong, if employees feel that they are being unfairly treated, they perceive it as grounds…

Five reasons why you may be losing sales

We need to care about our customers and why they came to us, train our staff, find strategies that work and then measure it all

Five reasons why you may be losing salesLast week, Natalie walked into a sports store to buy a swim cap. She found the caps in the store and a young man, the ‘salesperson’ on duty, walked over and asked, “Can I help you?” She told me she said, “Yes, I need a swim cap,” as she stood looking at the rack of…

Retail thrives when it embraces its customers

In an age when the transactional has overtaken the transformational, businesses need to get personal

Retail thrives when it embraces its customersNorman was a world-famous choreographer and dancer. Ian, originally from Scotland, played in bands around the world. Inga moved to Canada from Germany when she met a man and stayed to practise law. Rina was originally from Moldova and had to move during an economic crisis, studied nutrition and knows how to make a difference…