Using social media to make connections with customers

Ernest Barbaric of Ernest Media talks about adopting an agnostic and agile approach

Using social media to make connections with customersErnest Barbaric is a digital marketing strategist at Ernest Media, lead designer and instructor for digital marketing strategy at the Canadian Marketing Association and founder of the Social Media for Business program at Calgary's Mount Royal University. What's your feel about how businesses today have used social media to better their bottom line? Barbaric: Social…

Ten questions to power up your “Leadership Presence”

Leadership presence is far from mysterious. At its core is a set of practical skills that you can learn, employ, and improve

Ten questions to power up your “Leadership Presence”I was once asked to coach a senior-level manager from a technology firm in Silicon Valley. I learned that this man’s work was of the highest calibre and that his advancement had (up to this point) been fast-tracked. But now his career was stalled. When I asked why this high performing manager needed coaching, here’s…

Why coaching makes sense for every business team

Cheryl Dyck of MSI Action Group and CASS Consulting talks about moulding leaders who inspire success

Why coaching makes sense for every business teamCheryl Dyck is president and CEO of MSI Action Group and CASS Consulting Inc. Tell me what you do? Dyck: At a high level, we work alongside business owners and their teams to build their success, like business advisers. We become confidantes of the business owners and help them plan their business future, growth and…

Can your leadership take your business from good to great?

When leaders work through pain points and create an inspiring vision for the future, companies can thrive again

Can your leadership take your business from good to great?The ice on my neighbourhood skating rink is good but it’s not great, and that’s totally my fault. There have been years where the ice has been fantastic and people from all over the city came to skate on the rink. It even got nominated for best outside rink in the city one year. But…

How we deal with conflict is all a matter of perspective

When you change the context in which a behaviour occurs, the behaviour itself is transformed

How we deal with conflict is all a matter of perspectiveHow we deal with objections and problems is often just a matter of how we frame those problems. Our ability to quickly thin slice information can keep us alive by allowing our minds to make rapid assessments. But although this ability to spot patterns unconsciously has evolved as a valuable gift to communication, it has…

Just say no to sugarcoated communications

Got a bad taste in your mouth? Maybe it's from all those sugar-coated messages you keep getting

Just say no to sugarcoated communicationsSugar-coated messages are in bad taste. In survey after survey, people ask for straight talk on all issues. They don't want artificially-sweetened words that supposedly will help the medicine – that is, the tough messages – go down. When you sugarcoat communication, you're superficially making something attractive or palatable. That's inauthentic, which can cause more…

Robots & Pencils uses technology to future-proofs its clients

Michael Sikorsky talks about helping companies realize the economic gains that great technological solutions provide

Robots & Pencils uses technology to future-proofs its clientsMichael Sikorsky is CEO of Robots & Pencils. What's the history of Robots & Pencils and how it was formed? Sikorsky: The story of Robots & Pencils began shortly after I got the first iPhone at the launch in New York. All I could think about was how this could transform how we work, the…

The year of living to the fullest

By giving the year ahead a motivating label, and keeping that label front and centre, you can achieve great things

The year of living to the fullestA couple years ago, I was invited to speak at a conference where the hosts encouraged the attendees to “name their year.” The purpose was to come up with a name that would inspire and motivate the attendees for the next 52 weeks. When they were finished, people were asked to go to the stage…

Sharing medical information securely and in real time to better serve patients

Rohit Joshi talks about how Brightsquid’s patient information technology helps protect the viability of the health-care system

Sharing medical information securely and in real time to better serve patientsRohit Joshi is chief executive officer at Brightsquid. What is Brightsquid and how did it start? Joshi: Brightsquid Secure Communications Corp. is a Calgary-based communications software company that has developed technology to transfer patient information between doctors and between doctors and their patients. Clinics that use Brightsquid Secure Mail see improved patient safety and a reduction in wait times for…